HLI TERMS AND CONDITIONS

GENERAL
HLI considers the choice of family to be more important than a specific town and reserves the right to place the student in another area if there is no compatible family in the area of first choice. However, if the family we select does not match the requirements as stated on the booking form, students are free to cancel and will receive a complete refund provided the refusal is received no more than 48 hours after the family profile was sent. Once a placement has been confirmed, requests from students for changes of area, dates or course are subject to an alteration charge of £100, $150 or €150. HLI must be notified of any problems or complaint before the end of the stay - no retrospective claims against HLI will be considered. Students must inform HLI of any illness or infirmity before the booking is made. HLI reserves the right to place a student with more than one host teacher on a given course and/or change the tutor before or during the stay.

PAYMENT
Full fees must be paid at least 4 weeks before arrival in the currency shown in our pricelist. Payment may be made by;

1. Bank transfer
Home Language International
Payments in Sterling IBAN GB29 LOYD 3094 6102 8498 03 Sort code 30-94-61
Payments in Euros IBAN GB70 LOYD 3016 6348 7565 20 Sort code 30-16-63
Payments in US Dollars IBAN GB51 LOYD 3016 6348 7565 Sort code 30-16-63

Swift: LOYDGB2L to LLYODS TSB Offshore Ltd., Jersey Business Centre, P.O. Box 10, Broad Street, St. Helier, Jersey, Channel Islands JE4 8NG

2. Credit card
Use our secure online booking form or download and print the enrolment form from our website (www.hli.co.uk) and post/fax to our reservations office at:
Home Language International, Le Coronado, 20 Avenue de Fontvieille, MC98000, Monaco. Tel: +377 97 70 74 72 Fax: +377 97 70 74 71.
Alternatively, you may phone us with your credit card number.

3. Cheque
Cheques should be made payable to Home Language International Ltd and sent to: Home Language International, Le Coronado, 20 Avenue de Fontvieille, MC98000, Monaco.

CHRISTMAS & NEW YEAR BOOKINGS
Any bookings which include December 24th, 25th or 26th (Christmas) or December 31st or January 1st (New Year) are subject to a surcharge (please see pricesheet for details). Stays including both Christmas and New Year are only charged once.

ACTIVITIES
Where activities have been booked all associated costs (transport, entrance fees etc), including those of the accompanying tutor (if applicable) are at the student’s own expense. The Language and Sports/Cultural Programmes include these expenses.

TRANSFERS
If transfers are booked HLI must receive flight numbers and arrival times at least one week in advance otherwise they are cancelled and non-refundable.

CANCELLATIONS & INSURANCE
If a cancellation is made well in advance (by post, fax or email) a credit note can be given, valid for a year. No refunds will be given for cancellation, accident, illness, loss of property or for any other reason and you are strongly advised to take out your own insurance.
Accredited Agents Only: Cancellation fees up to 14 days before arrival = £100, $150 or €150. 14 days to 24 hours before arrival = 50% of total fees. 24 hours or less before arrival = 100% of total fees.

TIPS FOR A SUCCESSFUL STAY
- We recommend students allow a minimum of £50, $75 or €75 per week to cover expenses. EU students travelling to an EU country are advised to get the European Health Insurance Card, as well as personal insurance to cover for any cancellation, loss of property etc.
- Please contact the host family by phone or email at least one week before your stay. Our host families are keen to learn more about you, your food preferences, your level of the language and your expectations of the stay. This will help them better prepare for your stay. 
- Transfers: If you have ordered transfers, please make sure we receive your travel details at least one week before your arrival, so that we can organise the transfer for you. Please ask for our transfer guidelines should you have any questions or doubts about the transfer procedure. If you have not booked any transfers, please let your host family know your approximate time of arrival. If they have not received this information from you, they will expect you after 18.00hr.
- Families in a foreign country may not have the same way of living you are used to at home. There may be different rules, the food will be different, as well as the living conditions. Please prepare yourself and be willing to accept cultural differences in order to get the most out of your stay.
- Smoking: Please be aware that smoking is forbidden in public areas (bars, restaurants etc.) in many countries. Very often, our host families do not allow smoking in the house. Even if there are smokers in the host family, this often means that they smoke outside or only in a specific area in the house.